IT Support Engineer - Bury St. Edmunds - Upto £27,000 - MSP

About the Role

* As part of the 2nd Line Service Desk team, you will work with the engineering team to troubleshoot and remediate issues escalated from the Service Desk and be the technical bridge between the 1st and 3rd line team. Due to the vast array of technologies that we work with, you would be expected to configure and resolve issues with O365, Windows 10, basic server troubleshooting, network troubleshooting and remote and onsite project assistance.

* In terms of career progression, this is a great opportunity to hone and develop your IT skills. If you have a thirst for knowledge, then the sky is the limit for your personal and professional growth. You will have to opportunity to work on various client infrastructures and networks and progress to a 3rd line role.

Responsibilities & Duties

* Troubleshoot and respond to 2nd line IT support escalations via the Jira Servicedesk.

* Update the Jira System or Professional Services system with progress, status and next steps for escalations or projects.

* Work with the Operations Manager, Service Delivery managers and 1st and 3rd line teams

* Implement solutions to improve the IT estate of our clients.

* Implement solutions for internal projects to help us deliver super service.

* Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.

Skills/Experience/Qualifications

* Experience - Prior experience with a 2nd line technical position is beneficial but not essential for the right candidate.

* Educational Requirements - Although not essential, an IT related A level, NVQ, Btech or Degree would be beneficial.

Soft skills

* Ability to problem solve within a technical environment.

* Strong communication skills.

* Strong customer service approach and team player.

* Strong work ethic and ability to work in dynamic work environment.

Technical Skills

* Active Directory (on Prem and Azure Active Directory) Experience

* Basic Azure / AWS Knowledge

* Basic Networking Experience

* Office 365 administration - including Exchange, SharePoint, Tenancy administration.

* InTune management/configuration

IT Support Engineer - Bury St. Edmunds - Upto £27,000 - MSP

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

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Connexa Technology is acting as an Employment Agency in relation to this vacancy