We're looking for an enthusiastic researcher with a strong passion to deeply understand customer pain points. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers and other professionals you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns.
We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported.
Essential duties and responsibilities
Collaborates with the product leadership to understand the user(s), the needs of the business, as well as interaction with processes and systems to identify research needs and execute on them.
Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology.
Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns
Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers
Explore the behaviours and motivations of our users through methods like contextual inquiry, surveys and usability testing
Be an ambassador of design thinking and a user-centered process
Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence
You have eight or more years of experience working in the field of user research - ideally within an agile environment
A Bachelor's degree (BTech or BSc, Computer Science or MCA) from a four-year college or university
You have a solid grasp of generative and evaluative research methods for collecting data and insights that reveal user's behaviors, needs, and opinions and can use the insights to inform design decisions
You advocate research findings to diverse audiences through engaging reports and presentations
You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
You are open to feedback and have no issues receiving (constructive) criticism
Excellent English verbal and written communication skills are essential
What we offer
Flexible work hours
The ability to work from home or from the office with a fully digital workplace
An enthusiastic multinational, multidisciplinary team of UX professionals
Career growth, learning and development - there is plenty of room for personal development and support from management
We embrace diversity and we foster inclusion. Our priority is developing talented people, regardless of their gender, background, or life preferences
The position might require some travel post-pandemic, domestic and international, on a regular basis, comprising no more than 20% of total days worked.
Convinced you are the right fit? Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying.