Are you looking to start your career within IT for company that offers you progression and training to develop?

I am looking for talented individuals who are team-oriented, have enthusiasm for IT and enjoys a fast-paced environment working as a support technician.

Perhaps you are already a support technician who is bored and limited in your current role wanting more and would like to progress.

My client are a Cheltenham-based software house with 18 staff that provides a business management portal to exam boards and awarding bodies, and bespoke application development services across a number of sectors.

They require an individual to work in the team with the primary role of technical product support and product installations. The role may also involve coding, as the solutions to problems sometimes require software patches and fixes.

Role - Support Engineer

Location - Cheltenham - Hybrid - 1 day a week office based

Salary £30k - £35k

What will I be doing ?

You will be working with customers/employees to identify system problems and advising on the solution whilst logging and keeping records

Analysing call logs so you can spot common trends and underlying problems

Updating documentation so customers/employees can try to fix problems themselves

Liaison with customer

Software development

Database analysis

Installations

Testing

Technical skills:

Microsoft SQL Server, Microsoft SQL Server Reporting Services

Windows-based applications

Web-based applications

IIS

TFS

C#.NET (ideally)

Required non-technical skills

As well as a strong technical background, the successful applicant will have good communication skills. This is key in a help-desk environment as it is necessary to explain complex information in simple, clear terms to a non-IT personnel.

Additional non-technical skills include;

Logical thinker

Good analytical and problem solving skills

Good interpersonal and customer care skills

Good accurate records keeping

For more information please contact me directly providing an up to date CV if you have one and send it

To find out more about Computer Futures please visit

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales