£30-£40k depending on experience

Monday to Friday, core department hours are 7am – 7pm which translates into 1 early and 1 late week every 7 weeks as shared across the team

Gateshead office based with 1 day per week currently from home

The Role:

Our client is one of the fastest-growing IT companies in the UK, providing end-to-end business technology, including infrastructure, connectivity, voice, and managed and support service solutions.

We’re looking for a Server Support Engineer with a strong technical background with a solid experience in technical support. The Server Support Engineer will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting customer needs first.

Some of the technologies the candidate would be expected to deal with include: Windows Server, Microsoft Exchange, Active Directory, Infrastructure Hardware and Storage. There would also be a strong need for a good base networking knowledge.

A highly motivated and conscientious individual, your main areas of responsibility will include:

• Diagnose and fix critical IT issues

• Liaise direct with customers regarding technical issues

• Identify reoccurring technical faults Technically assist the junior technical teams

• Incident management

• Resolve Technical issues

• Assist Team members with technical support

• Managing critical IT outages with customers efficiently resolve the situation

The Person:

A high level of technical skills is essential for this role, with a good understanding of Networking, Microsoft products and Hardware.

Essential

• Proven experience in IT

• Integration skills and working with different departments (Provisioning, Field, Customer services)

• Good understanding of general MS Server, Virtualisation, Storage and networking technologies

• Good communication and documentation skills

• Customer focused and able to work well as part of a team and individually

• Maintain awareness of new and emerging technologies

Desirable

• MCSA Server

• VMware and other Virtualisation platforms.

• Strong troubleshooting ability

Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies