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A marketing leading business is looking to recruit a Service Desk Analyst for a 6 month contract. The role is mainly remote with the requirement to go to offices in either Welwyn Garden City or Milton Keynes twice per month.
We are looking for a a fast starter with a genuine enthusiasm towards a career in IT. The Service Desk teams are viewed as key members of the support of company systems. The team is also at the forefront support the technology transformations in M365, Intune, auto pilot, teams telephony and new security upgrades.
The role entails:
Providing first level user and application support using experience, fault diagnosis, and appropriate knowledge articles to provide the necessary advice and guidance to provide solutions.
Taking calls, logging tickets on the service desk, resolving requests where possible, or escalating for further investigation if required, all
Supporting the use of company wide applications such as Microsoft 365 Apps for business, Adobe Pro DC, Sophos, mobile device support.
Setting up user accounts in Active Directory and configuring Outlook.
Client device configuration and image deployment
Assisting in office moves.
What we’re looking for:
A genuine interest for a career within IT.
Skilled in talking to end users and working with them to solve their issues
2 years continuous experience of providing first line technical support.
An excellent working knowledge of Microsoft Office products with a capability to provide user support for Windows 10, Microsoft 365 Apps for business, user account management in Active Directory and Microsoft 365 user administration.
Excellent communication skills with the ability to communicate clearly and effectively interact with others at all levels via face to face, on the telephone, and written means.
Able collect information from end users and pass to 2nd and 3rd line support if required
Logical approach to problem solving, with a drive to find a solution without sacrificing on quality.
Positive attitude and confident of own technical skills.
Ability to work independently, take action where appropriate and anticipate opportunities.
Pro-active approach to contributing to service improvement initiatives.
Dealing effectively with call escalations, in an efficient and professional manner.
Excellent time management skills, ability to work under own initiative and prioritise workload.
A full driving licence