We have an exciting opportunity for a bright, proactive customer focused Field Service Engineer to fit into the existing team to provide effective 1st line on site fault resolution and service requests to our predominantly emergency service customer base within the East Midlands region. We work for the emergency services and almost anyone with the need for secure communications such as Fire, Police, Ambulance, Ministry of Justice, British transport Police, Highways England, Civil nuclear and Urenco UK. This is a home-based role.

Purpose of the role

The primary focus of the role is to provide an effective response to requests for service, Incident and Problem management activities. The activities will be primarily based on customer sites in the Southwest regions

Who we are looking for:

Someone with previous Field Service experience so they understand the role would be ideal but not essential.

Willing to drive as this makes up a large amount of time within the role

Able to approach any situation with a logical methodical manner

IT literate with an IT background for Windows in various forms:

Desktop – Windows 10 and 7

Server – 2016, 2019

WSUS

Active Directory

SQL (not essential but would be great)

Antivirus – Symantec experience

Networking – Cisco literate or qualified (not essential but would be great)

Additional information

Monday- Friday: 09:00 - 17:00

Driving license is a must. Fully-expensed company car. 

Why work for us

When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:

Career progression

Flexible/Hybrid working (including working from home where the job allows)

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Holidays are 25 days annual leave with bank holidays

Company car, laptop and mobile phone is provided.

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more About SSS Public Safety

SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realise benefits through technology-enabled Digital Transformation. We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make. Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Records Management, ERP solutions and Critical Messaging services supported by a fully integrated, secure mobile and agile working capability.

Equality Statement

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees