Remote / Homeworking: We have an exciting opportunity for a Support Analyst with knowledge & experience of Intersystems Cache / Ensemble. You will join a well established successful company and take responsibility for providing technical support to high profile customers. The role offers excellent career prospects and the opportunity to expand your skill set.

As Support Analyst you will work alongside different stakeholders to support the product capabilities and as the product and company portfolio continues to develop there will be opportunities to expand your technical skills.

Key responsibilities of the Support Analyst:

* Provide application support to customers

* Undertake software testing

* Apply software and system reference updates to customer sites

* Conduct regular reviews of configuration build and associated documentation and resolve any issues identified

* Undertake technical data migrations and activities

* Responsible for identifying data migration configuration issues through to resolution

* Collaborate with both internal and customer project teams to facilitate a successful implementation of the product and any associated third-party integrations

* Produce documentation to support the use of ad-hoc data collection tools

Key criteria for the Support Analyst:

* Solid experience in a technical support role

* Take ownership and project manage technical issues from initial reporting through to resolution

* Experience with Intersystems Cache/Ensemble

* Be able to test, verify and report issues

* Experience with healthcare software

* Data Migration experience

* Be able to answer questions and troubleshoot issues

* Comfortable handling complex issues with confidence and in a tactful manner

* Self-motivated with good time management/organisations skills especially around meeting customer SLAs

* Experience in the use of supporting systems; Jira, Microsoft Office etc

* Good understanding of an Agile framework

* Any Java/HTML development experience would be a bonus

* Willingness to travel to a company office, when required

To apply for the Support Analyst role, please send your CV to Elaine for consideration