Please check your email .
2nd Line Support
Location - Mangotsfield, Bristol
Salary - £26,000 - £28,000
The core purpose of the 2nd Line Support role is to deliver onsite IT assistance to schools, this includes technical assistance as well as advice on the usage of systems/equipment. The IT team focuses on providing a customer service centric approach to the delivery of support services to the schools, this role is a key visible component of the service delivery. This role will work closely with the IT team, members of staff and 3rd parties to build, maintain and support the systems used across the Trust.
As the primary contact for a given site, you will be responsible for carrying out essential tasks, maintenance and enhancements across the IT estate. There are many exciting aspects included within this, from re-development projects and opportunities through to assisting in the deployment of new equipment to improve the overall experience of both teachers and students. The impact of your work onsite has a direct contribution to the learning environment that is provided for student development; this is a highly rewarding concept that expands to being able to feedback in to the IT team on potential improvements that may benefit the organisation.
The role works closely with other members of IT and will benefit from being able to learn and develop through these means.
It is essential that you are personable and are able to build effective relationships with staff across the organisation; as well as work with external suppliers, partners and 3rd party vendors. You will be confident in troubleshooting all aspects of on-site IT, including exploring areas/equipment that may be new to you. A demonstrable experience of having a service first attitude to dealing with issues for end users is essential. The ability to analyse information from different sources and tools to work towards the resolution of an issue is highly desirable.
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website