Job:                        1st Line Helpdesk Technician

Salary:                   £18,000 - £20,000 p.a

Sector:                   IT/MSP

Contract:               Permanent

Location:               Sheffield.

Verus is proud to be working with a prominent South Yorkshire-based IT managed service provider, and we are looking to talk with competent 1st Line Support Technicians who wish to join their fantastic team.

You will be their customers' initial point of contact, dealing with their IT concerns so, if you've worked in an IT Helpdesk or Service Desk function and the desire to provide unmatched customer service.

As a result of the business's continued expansion, my client is in the process of relocating to new offices based between Sheffield city centre and Meadowhall. But in the short term, you will be based at their current location, which is in Dinnington.

The Role:

Being the first point of contact and triage for IT incidents from their growing customer base.

Providing 1st line remote IT support via telephone or email.

Dealing with and logging desktop support issues, and basic server and networking issues.

On occasion, and as the role progresses, support customers on-site.

Logging and reporting calls appropriately.

Being always professional, whilst making customers feel comfortable and supported.

Working towards targets and timescales. About You:

Above all, possess excellent communication and listening skills.

Excellent telephone manner.

Must have experience in an IT service desk or helpdesk role.

Be a team player.

Ideally a full driving licence and own vehicle (mainly due to the location of business).

Good analytical and troubleshooting skills.

Experience administering Office 365.

Experience supporting Windows Servers and Operating Systems.

Basic networking (DNS, DHCP).

Experience supporting Active Directory.

Have experience with ticketing systems/ remote support software. What’s in it for you?

Starting salary £18,000 to £20,000 p.a

Learning and development opportunities to progress your career.

Pension scheme.

Regularly salary reviews.

Quarterly social events.

A supporting and friendly team.

Opportunity to earn more by participating in the on-call out of hours rota.   

***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***

Keywords – IT Helpdesk Engineer, IT Service Desk, IT Service Desk Technician, Service Desk Engineer, IT Engineer, Helpdesk Technician, IT Engineer, ICT Technician, IT Technician, IT Support, IT Analyst, 1st Line Engineer, 2nd Line Engineer, IT Systems Engineer, IT Support Analyst