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Service Introduction Manager (Contract - Hybrid Working)
Role: Service Introduction Manager
Type: Contract (3 Months)
Location: Hybrid (Sheffield / Remote)
IR35 Determination: Inside IR35
Pay Rate: £350 - £440 per day
Service Introduction Manager (Contract)
CPS Group UK are delighted to be seeking a seasoned Service Introduction Manager on behalf of a well-known Enterprise customer, chiefly responsibly for introducing new and changed services into multiple environments. The Service Introduction Manager will lead on the design, approval, implementation and support of new services, ensuring that delivery teams are trained, prepared and ready to accept new services.
This is an initial 3-month contract, hybrid-working is required.
*Provide management information on pipeline, delivery progress and early life support, that helps with demand planning and risk management.
*Adopts standard best practice methodology in the implementation of new and changed services around risk management, governance quality assurance, issue resolution and reporting
*Leads on the creation of Service Design documentation that identifies changes to existing services and assesses the impact on the existing service model
*Ensures that new and changed services are fit for purpose, validated, and approved
*Works with delivery teams, customers, and 3rd parties to gain agreement on roles, responsibilities, and service levels for new and changed services
*Creates introduction plans based on the Service Design, that identifies project deliverables, action owners, delivery timescales
*Coordinates the delivery of the introduction plans, taking corrective action as needed to ensure on time delivery
*Contributes to helping shape the processes and governance around Service Introduction
*Works closely with product and service owners to suggest, collate and validate IT services deliver the right business outcomes both internally and externally
Required Technical Skills & Experience
*ITIL v3/v4 certified
*Experience of external customer engagement and service integrations methods
*Service Design, Impact Assessment and Service Modification skills
*Strong process engineering background
*High proficiency in Microsoft Office applications
*Ability to produce, interpret and present clear management information
*ITIL Service Transition (Desirable)
*Lean certified (Desirable)
*Agile certified (Desirable)
*Working with 3rd party suppliers (Desirable)
*Managing direct/matrix resources assigned to the project (Desirable)
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)