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IT Support Engineer - Field
£25,000 - £33,000
Fantastic benefits - Immediate start available
Due to expansion an exciting opportunity has become available within a business renowned for a fantastic culture and excellent career progression opportunities.
You will be responsible for providing onsite support for customers and completed scheduled visits.
Providing first line support via calls/emails from customers and clients
Ensure the full details of the user's request are taken and logged in the service management system (including any user actions)
Ensure the ticket is correctly categorised and prioritised and tracked
Participate in provisioning hardware, assisting with departmental projects
Communicate and escalate known/reoccurring issues with the IT Management team
Responsible for keeping the user informed on the progress of their support ticket
Logging new users in the service management system
Assisting with processing new users (accounts, email, permissions etc.)
Assisting with Inductions of new users
Adhere to the IT Security Strategy at all times
Communicate with members of the IT department to ensure internal SLA's are met
Attend departmental meetings as required, contributing as necessary
Provide regular updates on progress to relevant teams and individuals
Previous experience within an IT support role, a field-based role is advantageous
Experience working with Windows servers
Windows Server (2012, 2012 R2, 2016 & 2019)
Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
Veeam Backup & Replication
Basic TCP/IP, switching and routing configuration and installation
Firewall and VPN configuration
Corporate wireless systems
Excellent interpersonal skills both face to face and over the phone
Strong organisational and administration skills
Friendly, flexible and helpful attitude
Competitive salary + Company car + Bonus
25 days plus bank holidays which increases with length of service
Training & Development
Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
Cycle to work scheme
Employee support programme
Join a business with a fantastic culture
If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.