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Helpdesk Engineer / 1st line Support – Romsey - £23k-£27k + Benefits
A new opportunity has come about for an enthusiastic individual who has either started their career looking for progression or for a more seasoned individual looking for a new challenge. Our client offers a people centric and professional environment for someone who is keen to learn and grow. If you are a professional, well-presented person that is up for the challenge then apply today!
Requirements as a Helpdesk Engineer / 1st Line Support:
Minimum of 1 years proven experience working in a 1st/2nd line position.
Excellent communication skills, with the ability to talk to customers.
Excellent work ethic.
Excellent attention to detail.
Full UK driving licence.
Responsibilities for Helpdesk Engineer / 1st Line Support:
Dealing with 1st/2nd line support cases and logging them on our helpdesk system.
Talking to customers, providing the highest levels of customer service.
Troubleshooting IT issues and escalating as required.
Maintaining accurate records and documentation.
Ensure monitoring alerts are investigated and where required, logged on to the Helpdesk System.
Liaise with 3rd Party providers.
Desired Experience for Helpdesk Engineer / 1st Line Support:
Experience of working within a Managed Service Provider is highly desirable but not essential.
Competent at using Active Directory.
Competent at using and troubleshooting Microsoft365 including OneDrive & SharePoint.
Windows Server and Windows 10 troubleshooting.
Peripheral support - printers & scanners etc.
Experience with security products.
Detailed case logging.
Basic understanding of networking concepts including routers.
Talking to Customers with confidence.
Attractive holiday entitlement.
Job Role: Helpdesk Engineer / 1st line Support
Job Type: Permanent Role
Location: On Site
Salary: £23k - £27k
Benefits to name a few:
Attractive holiday entitlement
Company pension scheme
A friendly working environment with a close team.
Salary is dependent on experience and reviewed regularly