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Emergency Call Handler - NHS - (Training Given)
Shift Work, 4 days on, 4 days off - 12 hours a day
£10.40 an hour PAYE (weekdays), £13.62 an hour PAYE (evenings and Saturdays), £17.05 an hour PAYE (Bank Holidays and Sundays)
Working in Bedford, Chelmsford or Norwich
You will form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to this NHS Organisation, on a 24/7 basis, working rotating shifts.
Duties & Responsibilities
Answer operational calls that come into the Emergency Operations Centre.
Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
Provide pre-arrival advice to callers where appropriate.Experience Required
Effective written & verbal communication skills.
Customer service experience with effective listening skills. 4 GCSEs
Key board skills & computer literate
Experience of call centre environment would be desirable but not essential