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Our client, one of the largest, independently owned stockists and distributors of engineering components across the UK and Europe have a newly created role for an ICT Support Engineer. This technical support role will have a primary focus on supporting ICT services across a highly successful and growing Engineering business. This is a proactive and technical role providing support for both hardware and software for all users across multiple sites and countries.
The ICT Technician is responsible for acting as the first and second line of support to all staff across the business and aiding them with any technical queries or issues that they may have. This is a dynamic and versatile role that will include technical support for hardware, software and communications.
The ICT Support Engineer is responsible for acting as the first and second line of support to all staff across the business and aiding them with any technical queries for hardware, software and communications.
Provide technical support to all employees ensuring all incidents are recorded accurately and assigned priority
Set up equipment such as laptops, PCs, mobile devices and other specialist IT equipment ensuring all systems are ready for use and operating correctly
Ensure that all systems are operating correctly across the business
Identify any IT projects and work with stakeholders across the business to ensure successful implementation
UK server maintenance
Identification and implementation of group wide policies and specifications to ensure consistency
Manage external contracts including phone lines, broadband and mobiles
The role may also allow for opportunities to be involved in CAD drawings, supporting with website maintenance and integrations with various systems
This business places an emphasis on company culture and offer fantastic benefits, which include:
Free Gym Membership
Company Pension Scheme
Annual Bonus Scheme
A passion for technology and an ability to implement successful procedures across a global group is essential for this role and the successful ICT Support Engineer will be able to demonstrate the skills and aptitude to succeed within this position.
An IT/ICT qualification
Experience gained within an in house ICT team would be advantageous
Knowledge of the following would be highly advantageous
Microsoft Office 365
Excellent communication skills are essential with the ability to speak at all levels
An enthusiastic approach and positive attitude towards work
Excellent problem-solving skills
Thank you for your application, due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful