Senior Software Support Engineer

Eastbourne

£38,000 - £45,000 DOE + Annual Bonus + Health Cash Plan + 25+8days Holidays + Up to 8% Employer Contribution + Generous Benefits package.

Senior Software Support Engineer needed for a highly successful division of an international manufacturer producing specialist equipment for the Semiconductor and electronics industries. They are world renowned for their products and offer a great working environment with generous benefits packages and salary.

This role will be suited to those with previous Software Support experience and those that are able to perform in-depth troubleshooting/diagnostics/investigations of in-house developed software packages. Those with relevant experience or transferable skills are also welcomed to apply. You should hold a relevant degree or equivalent qualification ideally in computer science or a related discipline.

You will be helping to support pre-sales and post-sales technical delivery/support of software products in our global customer base, and to ensure that rigorous quality standards are applied at all levels. To be a product SME, performing in-depth troubleshooting/diagnostics/investigations of in-house developed software packages as deployed on customer sites. To troubleshoot machine to machine comms issues on customer Ethernet networks. Occasionally there will be a need to travel to international customers for pre-sales and post-sales technical activities. Advise on and take ownership of cases from support engineers to ensure issues are resolved within agreed SLAs.

The company is a global leader and part of a global group of engineering brands. There is currently large investment in the company with planned extensions to manufacturing capacity opening further employment opportunities and securing long term jobs for all employees.

The Role:

*To support pre-sales and post-sales technical delivery/support.

*To be a product SME, performing in-depth troubleshooting/diagnostics/investigations of in-house developed software packages.

*To provide pre-sales technical consultation with customers.

*To advise on and support internal (development environment) and customer (production) server virtualisation environments.

*To provide efficient project management of deliverables into customer sites.

*To be fully involved in software test lifecycle, writing test cases and executing test plans.

The Person:

*Should hold a relevant degree or equivalent qualification ideally in computer science or a related discipline.

*Experience in taking software teams through changes in ways of working and new processes

*Experience Developing new software development processes.

*Significant experience working in a global engineering environment and working with international teams to deliver software support solutions.

*Significant experience working in a regulated, compliance-driven industry

*Experience in a project management role using both Waterfall and Agile (SCRUM) frameworks