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We are recruiting an experienced 2nd Line Engineer to join our Peterborough team.
The 2nd Line Engineer is responsible for processing any technical issues and Service Requests escalated by the Service Desk Team whilst meeting deadlines and stakeholder’s expectations. The role varies from building, securing and repairing computers to providing advice and support on software installations and fixes and Hardware (Laptops, Desktops, Thin terminals, Computer peripherals, Mobile devices, Network components, etc).
The 2nd Line Engineer will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Liaising with third party suppliers and key stakeholders may also be required, therefore you must be able to communicate clearly to people at all levels. Daily checks, monitoring of network connectivity, as well as creating and maintaining any technical documentation and databases are also key tasks.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
The successful candidate must have:
Microsoft Active Directory knowledge
Knowledge of network practice and procedures (LAN & WAN)
Knowledge of Laptops, Desktops, Computers, Printers, Routers, etc.
Microsoft Operating and Application support experience (inc Windows 10, MS Office 365)
Knowledge of antivirus and malware applications
Previous experience of working in a 2nd line support role
Document writing and data analysis experience
Ability to build and maintain relationships with stakeholders
This role is based in our Peterborough office, with flexible options to work from home part of the week. This is a full time permanent role (37.5 hours per week).
If you feel that this role is for you, please apply with a full and up to date CV that demonstrates how your skills, knowledge and experience meet the Person Specification and why you want to work for Mencap. Please contact Kirsty in our recruitment team for more information at (url removed)
Job ID: 26214
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website