An exciting opportunity has arisen with a leading Managed Service Provider in the West Sussex area for a 3rd Line Support Engineer.

What you'll be doing

* Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs

* Investigating and resolving faults and incidents with the IT systems we look after

* Providing remote support using our RMM (Remote Monitoring and Management) system

* Monitoring backup systems and their status

* Responding to alerts and managing incidents, outages and our response

* Performing proactive maintenance and projects – or making recommendations

* Managing tickets and jobs, maintaining accurate notes, paperwork and documentation

* Installations and small projects

What experience you'll have

* Windows Client Operating Systems (Windows 8, 10, Mac OSX)

* Windows Server Operating Systems (all variants) and especially Active Directory and Hyper-V

* Solid understanding of small business networking (Routers, Firewalls, VLANs, APs)

* PC/Server hardware, troubleshooting and installation

* Office 365 deployment and configuration

What you'll get

* £35,000 - £40,000 (dependant on experience)

* Hybrid working

* 28 days holiday

* 2% matched pension contribution