Technical/Application Support Consultant

Zendesk/ SAAS/ Higher Education

Fully Remote

Contract- £200-£250 day/rate (Inside IR35)

I am looking for a Technical/Applications Support Consultant to join a technology start-up who build learning experience platforms for universities. In this position, you will be working within their Product Support Team.

As a Technical/Applications Support Consultant, you'll ensure all their users receive the same, outstanding level of support during low and peak seasons.

To be successful in this post as a Technical/Applications Support Consultant you will need to:

Communicate best practices ensuring our users' needs are met using the organisation's platform to improve user satisfaction.

Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.

Make specific recommendations to significantly reduce ticket volume.

Change the operations of other teams through feedback and escalation of issues.Experience of working with Zendesk in a SAAS environment and excellent written and verbal communication skills are essential.

If you are interested, I would be keen to hear from you so please apply directly to be considered. If you have any questions about the role then please get in touch directly with me! Thank you