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IT Operations Manager - MSP
Up to £65,000 + Benefits
Cardiff, South Wales
A brand new opportunity has become available for an experienced Operations Manager to join an award-winning Managed Service Provider (MSP), who specialise in Cyber Security, IT Networking and Infrastructure and are partnered with global leading vendors such as Microsoft, Cisco and Barracuda to name a few!
Due to continued growth, our client is looking to recruit an Operations Manager who has a technical background in service desk or infrastructure, with a minimum of 3 years' experience in leading IT Support teams.
The successful Operations Manager will have:
Strong leadership skills with the ability to lead a positive culture
Broad technical understanding around infrastructure and desktop
Knowledge of ISO27001 and how to maintain certification
Knowledge of Microsoft Active Directory, Microsoft 365 Administration, Microsoft Azure, DHCP, DNS and Group Policy
Excellent communication skills, both verbal and written
Full UK driving license with own vehicleKey duties of the Operations Manager:
Lead and mentor the Service Desk, SOC and Infrastructure teams - schedule site visits and projects, conduct staff reviews and training and development of staff
Ensure all resolve incidents and service requests are escalated and resolved within SLA timeframes
Report to the leadership team on the performance of the Service Desk, SOC and Infrastructure teams
Responsible for infrastructure project delivery and documentation of server infrastructure for new and existing customers
Assist with the design, development and implementation of business processes and solutions required for service delivery and operational security
Work with cross functional teams to facilitate the delivery of complex tasks and long-term projects
Ensure all systems are properly maintained which include hardware, backups, administrative accounts, replication and policiesThis is a golden opportunity for a driven Operations Manager to join a growing organisation that can offer a basic salary of up to £65,000 (negotiable dependent on experience) and an attractive benefits package. Above all else, the role will offer you on-going training and development opportunities and great career prospects!
Similar job titles: Service Desk Manager, Infrastructure Manager, Senior Desktop Engineer, Senior Infrastructure Engineer
Commutable Locations: Newport, Bridgend, Swansea