Reporting to the IT Manager, the IT Support Engineer will work closely with the IT Manager and managed service provider to provide first class IT support to the across the business. The role is responsible for delivering exceptional user support, first line technical response and supporting the IT Manager to deliver new technologies and platforms. This role requires relevant industry experience; a training certification such as Microsoft Role Based, MTA, MOS, MCP, MCSE, MCSA, MCITP or CCNA would be beneficial although is not essential.

IT Support and Maintenance

* Conduct system administration and user support activities via phone, email, and ticketing systems.

* Install, configure, update, and support Windows and Linux operating systems, software and other applications.

* Diagnose and fix network problems and hardware or software faults.

* Define and action maintenance activities on a scheduled or ad-hoc basis.

* Work with HR to process new starters, leavers and contractual changes, including creating user profiles and the provision of the relevant equipment.

* As requested by suitably authorised users, create folders on network shares or cloud in line with policy.

* Ensure permissions are set correctly. Assist in archiving of folders as required.

* Assist in the implementation of document retention policies.

* Organise and manage the stock of IT equipment to allow quick response to common failures in IT infrastructure or urgent needs.

* Organise recycling and decommissioning of IT equipment as it becomes available or obsolete.

* Create and update work instructions, templates and relevant IT records to ensure the effective maintenance and operations of IT systems.

IT Service Providers and Suppliers

* Maintain a positive working relationship with managed service providers and suppliers to ensure the effective working and management of IT infrastructure and systems.

* Assist staff to progress and escalate cases with managed service providers as required.

* Monitor performance of managed service providers and suppliers, and, if necessary, escalate any issues to the IT Manager.

IT Security and Identity

Ensure that identity resources (including the active directory) are effectively managed and updated.

Maintain an up-to-date knowledge of IT security best practice and ensure that this is complied with across the business.

Essential skills:

* Experience of working in a technical support role and working with ticketing systems and remote access tools.

* Strong knowledge of Windows operating systems (7, 8, 10, and 11), Microsoft Office, Microsoft Teams.

* Able to quickly learn and use new tools.

* Experience working with servers (Server 2012, & 2019).

* Experience fixing hardware faults and installing upgrades/components in to end user hardware.

Desirable skills:

Experience with installing server hardware, UPS devices, and network patching

Experience with Cisco Meraki networking platform.

Exposure to mobile device management platforms.

Experience supporting Apple macOS.

Experience with scripting languages e.g., PowerShell, Python and Ruby.

Awareness of software development life cycle and associated tools.

Experience working with virtualisation, and storage technologies.

Experience with Linux operating systems.

Experience with iOS and Android mobile operating systems.

Good knowledge of NTFS permissions and Active Directory

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job