If you are looking for a Service Desk / Technical Support role where you can further develop your career and technical skills this is a great opportunity! We are looking for knowledge of windows 10 operating system, experience of O365 support and administration and experience of setting up new employee laptops etc. any experience of Azure Active directory would be good.. You will join a supportive team an enjoy a good benefits package

The company has a culture of promoting internally an provide training on new tech along the way.

Key responsibilities for the IT Support Analyst:

* Management of service desk tickets in a busy support environment

* Adherence to company and team policies and working practices

* Provisioning new starter equipment to tight deadlines

* IT asset management of over 600 laptops and 300 mobile devices

* May be required to work at other company sites round the UK

* Eventual participation in a 24x7 on call rota (Paid Extra)

Key criteria for the Internal Systems Support Analyst:

* Experience of most of the following:

* Service Desk Systems

* MS Windows 10 OS Administration

* On Premise and Azure Active Directory

* O365 Support and Administration

* Microsoft Teams Client support

* VPN Technologies

* Mobile Phone support -Mainly Android with some iOS

* MFA – Multifactor Authentication

* Good understanding of basic networking technologies

* Excellent troubleshooting and problem-solving skills

* A commitment to earning industry certifications

* Have a desire to keep up with the latest tools and techniques

* An inquisitive mind and a determination to solve complex problems

To apply for the IT Support Analyst role, please send your CV to Elaine for consideration