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We are looking for someone hardworking, reliable, and organised to join our expanding team due to continued growth!
Are you looking to start your career with a company that offers progression?
Looking for a new challenge with an energetic, vibrant, fast-growing company?Job Purpose
To provide a first-class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements. The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. All calls will be from our customers requesting information on services so applicants will need to be efficient and PC literate.
We are looking for a dynamic, motivated, high performing reception administrator to handle our inbound call volume across various areas of the business and take part in outbound call quality assessments from within our sales function.
The reception administrator will receive calls from both existing and prospective clients of BrightHR and will be required to handle all calls in a friendly and professional manner, and subsequently direct the caller to the correct department whilst logging details of the interaction on our internal CRM.
Day-to-Day Responsibilities as a Receptionist:
Handle inbound telephone enquiries and advise these correctly
Quickly identify reasons for calling, and direct to the relevant internal team
Administration and data entry
Outbound quality assurance calls made to recent prospect interactionsWhat you Bring to the Team?
A warm, outgoing personality
Desire to provide outstanding customer service
Excellent telephone manner
Competent IT skills
Attention to detail including grammar and spelling
Strong organisational and interpersonal skills
Ability to work in a teamEmployee Benefits:
Profit share scheme
Day off on your birthday
Access to Employee Assistance Programme
25 days' holiday, plus bank holidays.
Pension Plan and Life Insurance.
Company incentives, access to discount schemes.
Holidays increase after 2- and 5-years' service.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'!
Opportunity to expand your knowledge from an experienced, friendly team
Modern working environment in Manchester City Centre
Working hours Monday to Friday 9am - 5:30pmThis is a fantastic opportunity to develop your career within an established and still growing company! If you feel you have what it takes to be successful in this position, please apply today!
P(phone number removed)LFR2