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JOB TITLE: 1st Line IT Support Shifts/Nights
SALARY: £28,000 - £30,000 per annum
Benefits: 25 days holiday, pension, private medical
Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we are an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
JOB SPECIFICATION: This role sits within the helpdesk team at our Nottingham offices. Day-to-day, you will be the first point of contact for customers and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You’ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You’ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. This role is a shift role and 12 hour shifts. You will be working 4 days on, 4 days off, 4 nights on and 4 nights off.
REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have helpdesk experience, we want to have a conversation with you!
KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools