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Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donnington, this is an exciting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager.
* Receiving calls from internal users
* 1st line support
* Creating and Resolving tickets on the helpdesk system
* Remote resolution of issues
* Order equipment and look after stock levels
* Responding to service requests by email and telephone
* Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices
Basic IT knowledge is an advantage, this can be self-taught
You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT.
There is a genuine career path with this business for the right candidate.
Please click apply