Technical Support Analysts will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools and proxies, and point of sale integration's.

Requirements

Associates Degree or Bachelor Degree in Computer Science, Information Science, Mathematics, MIS,

or related discipline

0 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, point of sale support, problem solving, software support

Some travel may be required

Proficient with web based tools (CRM, Sugar, Jira, etc.)

Proficient with MS Office tools (Excel, Word, Outlook, etc.)

Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.

Strong aptitude to learn quickly, both technical and business processes

Strong and accurate listening skills

Patience and Understanding

Excellent written and verbal communication skills in English

Nice to Have:

Experience in payments processing or financial services

Experience with point of sale systems (Micros, Aloha, Infogenesis, Netsuite)

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003