Please check your email .
Technical Support Advisor
In this technical support advisor role, you will deliver the highest quality service to customers who have bought network-based CCTV systems and cloud video services.
You will be confident to liaise with customers and to remotely diagnose and resolve their technical problems via telephone, email, webchat, our dedicated helpdesk software package and via connection to remote customer equipment using Apps & TeamViewer.
Escalate potential complex problems to ensure an efficient and timely response to customers.
You will also be involved with the maintenance of our customers’ camera systems, ensuring their network-based CCTV systems enjoy maximum uptime wherever possible.
Organise and plan daily workload as effectively as possible to meet expected targets and deadlines.
Maintain and update records of activities on the Company Computer systems
Respond promptly to all communications in an efficient manner.
Ensure all company policies and procedures are maintained and adhered to at all times.
Be a ‘Product Champion’ for a select range of products providing support and training to internal customers – Sales/Production/Repairs
Support and update central knowledge base to share particular problems/issues etc. with the support team.
Ensure that the internal systems are up to date with all necessary relevant information
Skills and Knowledge
Excellent troubleshooting and problem-solving skills
Customer service experience
Excellent communication ability
Outstanding organisational and time-management skills
Experience with Microsoft Office 365 services and applications, Including Outlook and Excel
End User Support / Service Desk experience
Good networking and Microsoft server knowledge
To have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance and enhanced customer satisfaction
Knowledge of CCTV would be an advantage
9.00am – 5.30pm, 1 hour lunch, Monday to Friday