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Brewster Partners are working with a leading MSP in the South Yorkshire region, they are looking for a Strategic Account Manager to join their sales and support with existing clients. This role would be great for an aspiring sales professional who is looking for the next step in their career.
The Strategic Account Manager will sit within the Sales team. The primary focus of this role is to deliver exceptional customer service at all times within the existing managed support customer base as well as working with new and potential clients. The Strategic Account Manager will be required to work closely with the wider Sales and Marketing team, Customer Service and the Service Desk. The role will require excellent organisation, communication, and relationship building skills.
To work with the Sales team to look after a number of existing clients; holding regular strategic review meetings, building relationships and identifying sales opportunities to build pipeline.
To work with new and potential clients; identifying opportunities and demonstrating the customer journey using the clients Proven Partnership Process.
To work with the Customer Service Team and the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly.
To produce contractual paperwork for new contracts and renewals for existing clients.
To conduct new client onboardings for users, working with the Customer Service team to clearly set expectations from the start.
To nurture new clients and ensure the customer journey goes smoothly and all parts of the process are followed.
Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication.
Liaise with 3rd party vendors, produce quotes, place orders and advise clients on what end user kit to purchase based on requirements.
Excellent communication skills essential
Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks
Customer service remaining the driver at all times
Exceptional team working skills
THE BENEFITS: TBC
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at Brewster Partners for more information