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Summary of Position
The Funding Services Executive is a key role responsible for all aspects of funding services administration within managed print services and IT Solutions, following the deal process through from proposal to pay-out. The role requires paying high attention to detail with a pro-active, problem-solving attitude with a focus on providing daily support to Account Managers and liaising with Finance Houses to maintain effective wording relationships.
Targets & Outcomes
Adherence to service and SLA standards & agreements.
Adherence of KPI targets with a focus on growth and progression.
Provide Insight and opinion to aid the departmental decision-making process.
Attitude and Persistence
A pro-active and positive attitude and the ability to take responsibility.
The ability to proactively problem-solve to prevent a negative commercial impact.
Understanding of the company procedures and the effect on all areas of the business.
High attention to detail and organisational skills.
Input to decision-making with a solution-based attitude.
Strong communication skills to engage with key stakeholders.
Adhere to the company's core values.
Credit clearing customers and investigating any credit rejections from the Finance House.
Full audit of deal paperwork.
Creation of customer accounts.
Process all requests from Account Managers.
Calculate upgrade and settlement figures.
Invoicing of sales orders and settlements.
Set up Internal Rental Lease agreements.
Maintaining and reconciling Finance House prepay systems, settlements, and commissions.
Resolving pay-out and new deal queries and chasing outstanding deals.
Review and process Novation requests within the Finance House audit guidelines.
Liaising with the Finance House Account managers on a regular basis.
Inform the Funding Services manager of any required process changes and procedure guide updates.
Willingness to train new staff and finance houses in each procedure.
Assist with data analysis and generating relevant reports in the business, including scope, purpose & source with the aim of streamlining and enhancing existing reporting.
Leverage existing data to identify areas where unfulfilled needs across the business can be met.
Develop reporting capabilities across the business by collaborating with key stakeholders to understand requirements.
Numerate and comfortable with complex calculations.
Understanding of IT systems and the use of new tools and programmes.
Ability to establish strong interpersonal relationships with Key Stakeholders.
Proactive and sense of urgency while paying excellent attention to detail.
Work independently and take initiative whilst being energetic and self-motivated.
High prioritisation and organisational skills with an ability to juggle multiple workloads.
Ability to respond to change and feedback in a positive and proactive way.
Inquisitiveness in respect of process and risk management.
Strong system skills and a good level of excel capability to manipulate data to meet reporting requirements
Capable of working well in a team environment
Good at listening to identify key business performance drivers to be able to apply this understanding to business requirements
Analytical mind set and ability to use initiative to identify areas for improvement
Questioning attitude to ensure accuracy of reports