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Application Support Analyst
Cloud Transformation Services
Kent - Hybrid
The Atlas Recruitment Group are currently searching for an Application Support Analyst to join a growing Cloud Transformation organisation on a fully remote working basis.
The organisation help their customers across the UK to move their on-premise infrastructure into hybrid and fully cloud based solutions, utilising Microsoft's latest online services to do so. Customers span both the public and private sectors of the UK so the work you will be involved in will vary and be different day-to-day, providing an on-going and exciting challenge.
You will be joining an established Application Support Team of around 11, consisting of 1st-3rd Line Engineers, Senior and Team Leaders. Due to this, there is a lot of opportunity to progress and grow within the business.
Key Responsibilities: -
Receive and log requests for support from help desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria.
Within own area of responsibility, and following agreed procedures, investigate issues and other requests for support and determine appropriate actions to take.
Within own area of responsibility, provide correct responses to requests for support by means of for example: identifying work-arounds and operating procedures, training users or operations staff, producing additional documentation, or escalating requests to senior colleagues or software suppliers. Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Monitor progress of requests for support and ensure users and other interested parties are kept informed.
Liaise with senior colleagues or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
Investigate minor security breaches, in accordance with established procedures and security standards. Compile reports and recommendations for management follow-up.
Operate and administer logical access controls relating to one or more platforms in order to provide continuous and secure access to information services. Ensure that all configuration to System Operational Security is consistent with the requirements of the council's Corporate Business and ICT security strategies.
Following agreed procedures and under the direction of the senior applications administrator, undertake basic systems administration tasks.
If you would be interested in this opportunity and would like to be considered, please apply and we'll be in contact within 24 hours If successful