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IT Support Technician - Windows AD, Exchange, Office, Win 7/10 – Cardiff CF3
To £26,600pa DOE Permanent
We currently have an urgent vacancy for an IT Support Technician for our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing desk side technical support to internal customers, with specific focus on supporting their 24x7 contact centre team at St. Mellons.
We are looking for an individual who is able to offer prior Support experience in a Microsoft Windows AD & Exchange environment providing primarily 2nd line deskside technical support including application support of bespoke applications (CRM).
We need someone who are able to offer:
Strong 2nd line (some 1st) technical support experience in a Microsoft Windows environment (MAC desirable) in an ITIL aligned enterprise environment
Windows Active Directory and Exchange 2016 experience
Installation, setup and diagnostics of MS Windows 7/10 & MS Office 2013/2016 Professional
Supporting Voice Over IP telephony solutions, specifically Skype for Business
Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
Desktop and browser security components: including site security certificates, firewalls and anti-virus
Experience with IT Service Management tools i.e., ticket logging software, Microsoft System Centre
Ability to multitask across multiple incidents, be organised and have a keen eye for detail
Naturally, as the role involves supporting users you will have strong communication skills including oral, listening and written.
The hours are 9.00 to 17.00 Monday to Friday with occasional rare travel to support local offices and stakeholders throughout the country. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
Due to the nature of the organisation’s public services, you must be able to pass UK Security Vetting to SC level or already hold current SC clearance.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Keywords: Service, Desk, 2nd Line, 1st Line, Support, Helpdesk, Deskside, user support, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 7 & 10, Office (Apply online only), Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking,
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003