Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.
Job Description Hiring immediately for Inbound Technical Support Process For US Shift.
Come work as a Tech Support Associate at a Growing Company
that offers great benefits with lots of Opportunities!!!
Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
Must Have Experience in Outbound Tech Support for more than 6 months-1 year
Must know how to close their own calls.
Must have good convincing and sales skills.
Knowledge about BLUE SCREEN ERRORS and POP UP CALLS.
Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, router, Email issues, Mac, I-phone, I-pad.