We are The Social Element - a place where everyone has a voice. Diverse in our make-up and inclusive in our thinking; this has been who we are from the get-go. We strive to create a place where everyone is celebrated and has the opportunity to shine. We feel ready and excited to bring our whole selves to work.
Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights.
We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.
You will be joining our Technical Solutions team. Our team is focused on surpassing best-in-class technical builds for our clients. We conduct research on emerging tech trends, we consult with clients on their needs, and we build and optimise technical workflows. We do this on over 10 leading social media tools and platforms, across some of the world's biggest brands. We're a dynamic, diverse, and curious team, always looking for better ways to deliver great solutions.
You will be responsible for liaising with clients, internal teams, and tool providers to find solutions to make tools more effective, troubleshoot issues, onboard new projects, and research fun new tech.
You'll have the opportunity to learn new tools and processes, building up on your solid technical skill set.
What You'll Do
Maintain healthy and collaborative relationship with tool providers and platforms
Coordinate fixes for non-functioning processes, internally, with tools and platforms, and with clients
Manage account set-up, build, testing, and implementation in tools in a timely and effective manner
Constantly monitor opportunities to optimise client technical setups through proactive research and communication with internal teams
Nurture positive dynamics between departments and teams while achieving goals
Work with Technical Director to identify and prioritise areas for development and efficiency improvement
Assist with managing 3rd party tool providers
Execute the "big picture" solutions while finding smart and innovative ways to do things
Understand cross functional interdependencies and impacts of changes
Perform testing and tool quality assurance to ensure technical accuracy and adequacy of project deliverables.
Link project teams and software development resources
Provide accessible reporting to enable business decision making
Provide support to project team managers and Services, training and explaining to non-technical colleagues in a clear and succinct manner when needed
Create documentation as needed for new and existing processes, and updating them for clarity and any changes
Handle incoming technical support tickets for managed customers
Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
EAP scheme and wellbeing support
🛍 Access to our discounts website
The Social Element values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing •
Make Them Smile 😃
We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background. We also use blind hiring in our shortlisting process to reduce any unconscious bias within the agency.
How To Apply
Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video.
Details of your social media experience
Why you are interested in working with The Social Element