Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes.
Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence.
Insurance, Life Insurance, Business Analyst
Insurance and Life Insurance subject matter expert and advice provision
Understand the insurance business from an end to end perspective - relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure - all of the relevant technology landscape - including any third party suppliers and providers that the business is dependent on
Provision of analytical and problem solving; think 'out of the box' for improvements.
Business Analyst duties
Requirements and scope capture
Understanding and mapping of insurance processes, ways of working, value chain
Crafting of business requirements documents
Collection of data about an organisation's operations to improve its systems and processes
Process mapping a the level required and agreed with the client - but so much so that these can be developed within the scope, time and budget agreed
Identifying problems and opportunities for change with the current business model, enabling processes, data and technology
Options development and recommendations to company management
Analysing the potential impact on the business of recommendations and creating business cases
Planning, developing and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives
Provide support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes, use cases, demos, mock data etc),
Act as a customer proxy for the development team during the development cycle of specific products
Analyse new change needs, change requests, new requirements from third parties and customers/ clients
Translate requirements into functional and non-functional (performance) specifications
Develop BRDs - and other business requirements documentation as necessary with process, data and system mapping at required levels and layers
Design and detail of user stories to a point where developers and technical teams can understand them, can develop them into their technical requirements through conversations with the business, stakeholders and developers
Use development specifications to establish traceability from requirements to test cases.
Designing potential solutions to problems and opportunities
Carrying out research and informing the design of the solution
Preparing and delivering report of findings to senior stakeholders and leadership
Managing risks, issues, with end to end impact assessment - mitigation
Overseeing the implementation of approved improvements - data, systems, infrastructure, applications, processes etc.
Developing training strategies, training use cases, material, carrying out actual training sessions and workshops as needed to get the client and staff ready for the change - this will include mentoring, coaching and guiding specific individual and teams as necessary
Ensuring release and roll-out governance processes are followed
Planning, developing and provision of quality assurance services on behalf of the service provider and the customer, to assure delivery is risk managed, that there are no surprises, that outcomes are delivered as expected and when expected. This will include reviewing acceptance tests associated with the acceptance criteria as needed
Planning, developing and provision off end-to-end quality assurance for the project when applicable: including developing testing strategies, plan, test cases of user journeys, functional specifications, and applications
Functional and on-functional review of all changes made, new functionality developer and new products developed: this can be at the end of each sprint cycle, after each iteration, and at the end of phases and project ends
Assists in developing test plans, creation and maintenance of configuration documentation, operational procedures and guidelines, identifying and documenting issues, recommending resolutions
Ways of Working
Manage the project and wider organisation - be autonomous, self-motivated, curious and open-minded.
Attend Agile iteration sprints in general, and especially planning, demos and retrospectives to provide input, feedback and improve the design and development process
Collaborate with outsource, client and home team members to develop the needs, sign-off the needs, develop the design, and then the final development and roll-out
Establish effective working relationships within the project team and with the wider teams upon which they are dependent
Work collaboratively and independently or within a team environment and handle multiple projects simultaneously.
Provision of written and oral communication to stakeholders
Provision of/ facilitation of / planning and conducting of workshops
Planning, conducting and driving Agile. Scrum and Kanban, Jira and confluence elements of projects
Planning, developing and provision off relevant presentations to clients and stakeholders
Working with business and technology functions
Ensure all stakeholders and customers are never surprised at each stage of the project, that they are satisfied through promptness in responding to calls, emails for assistance, queries
Timely and effective communication within project to manage risk and escalations
Managing junior business analysts, solution architects and Agile spring teams as needed - including hiring them, training them, performance management and overseeing outcomes with remediation activities as needed
* This is not an exhaustive list of duties and responsibilities
Other duties will be included and will be determined dependent on the project type, landscape, context and project lifecycle, and specifically on customer and project needs