Please check your email .
Are you passionate about IT and problem-solving and are able to deliver excellent customer service?
We are looking for a new Service Desk Analyst to join our busy team on a 12-month fixed-term contract.
Our new Service Desk Analyst will support the IT requirements for the Group.
In this role, you will provide front-line primary technical support to users on various technical issues and problems relating to hardware, software, and peripherals.
You will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA.
You must have excellent problem-solving skills in order to diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
As our Service Desk Analyst, you will:
Take calls/visits/emails from users regarding technical issues, resolving as many as possible at the time of these being raised
Log call tickets with detailed information on the call logging system
Undertake password resets using Active Directory
Troubleshoot Microsoft software issues with an emphasis on Outlook, Word, Excel, and PowerPoint
Perform IT hardware/software roll outs and upgrades
Escalate complex incidents to appropriate support members in line with company processes
Evaluate and chase up call escalations to ensure service levels are metThis Service Desk Analyst role would suit candidates with experience in, Microsoft, IT, support, SLAs, Helpdesk, Active Directory, hardware, software, upgrades, 1st Line, MS Office, customer support, FTC, and document control.
At the Frontline Group we offer great training, and a range of salary sacrifice flexible benefits which you can select based on your lifestyle; benefit options include private medical insurance, holiday purchase, and a tech scheme to name a few.
On top of that we also offer:
25 days holiday plus bank holidays (pro rata)
Confidential Employee Assistance Programme
Coaching with accredited coaches
2 paid days to volunteer for a registered charity
You'll be able to deliver:
Good general IT knowledge and 1st line analysis skills
A strong customer-focus
Excellent telephone manner and strong interpersonal skills
PC literate with a good working knowledge of Microsoft Office 365 packages
Enthusiasm and willingness to learn
Strong attention to detail with an articulate and methodical approach
The Frontline Group is made up of Frontline, Seymour, Gold Key Media, and Routes to Retail. We're the market-leading UK Distributor and the biggest global exporter of magazines.
This means in your career you will have the opportunity to work with some of the most exciting and iconic magazine brands as well as on titles that operate with highly engaged and passionate audiences. Our publishers produce market leading brands such as Radio Times, Good Housekeeping, Closer, Autocar, Paw Patrol, Grazia, Vogue, Slimming World, Match of the Day, National Geographic and many more.
As a distributor we work closely with UK and international retailers, wholesale, international distributors and other parts of the supply chain to ensure our publishers sales, retail marketing, and distribution objectives are met.
The Frontline Group is owned by two of the world's leading publishing companies, Bauer Media and Immediate Media Company. This will give you the opportunity to grow your career across a number of different businesses and functions, including trade marketing, publishing, brand marketing, sales, finance, and supply chain.
We strongly believe in developing our own people and have a great track record of taking people from account exec level through to senior positions within the Group.
Our teams are made up of the most talented and widely respected people in our industry and are seen as the experts in their fields. At the Frontline Group we celebrate our differences and seek to ensure everyone feels welcome, trusted, and valued for being their authentic selves.
Bring 'You' to the interview
Diversity and inclusion are at the heart of everything we do. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work with us. Therefore, if you require any adjustments to an interview process, please feel free to get in touch with jacky.de-who will be happy to discuss your needs in complete confidence and we will do everything we can to make this a fair opportunity.
We want to make sure that we find the best people to work in our teams, and one of the ways we do this by ensuring that all our roles reflect a hybrid approach, a combination of in-office and remote working.
Want to see what our People say about working for us? Head on over to our website (url removed)/work-with-us to find out more