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Here at Fresh, we are looking to appoint a Systems Analyst to join our growing team. Working within the Business Systems team your main accountabilities will be providing internal systems support on Fresh Property Group’s core business system - Yardi. Within this role you will be supporting central service staff, as well as staff at student accommodation and residential sites throughout the UK and Ireland.
Within your role as Systems Analyst, your duties will include providing a helpdesk service to support users of the Yardi system, administering a live database of residents, system configuration, bug testing and escalation. Other duties include processing starters and leavers, updating user access rights and permissions and supporting project delivery.
Reporting into the Business Systems Manager you will also be accountable for other duties such as:
Using the Zendesk helpdesk system to provide support to our system users, ensuring SLAs are met and all requests are tracked, monitored and resolved.
Administering the Yardi system, maintaining the integrity of our live database of residents.
Bug/error testing and escalating cases to our third-party system provider.
System configuration including updating company and property level settings, configuring rates and concessions, processing new starters/leavers and managing user permissions.
Onboarding new properties, importing prospects, residents and rent charges.
Supporting the ongoing development of the system and performing user acceptance testing.
Supporting the production of internal and external operational management reports where required.
Supporting other new and ongoing system projects.
Support the training team with the creation of manuals and training guidance.
Providing ongoing support to the Systems Support Manager and Head of Business Systems and performing other ad-hoc system duties when required.
We are looking to speak with candidates who are able to display:
Minimum 2 years systems administration experience
Strong technical and analytical skills, with strong attention to detail
Experience manipulating high volumes of data and excellent attention to detail
Advanced knowledge of MS Office applications, especially MS Excel
Strong problem-solving skills and the ability to work flexibly
Excellent verbal and written communication skills
The ability to work well as part of a team in a fast-paced environment