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Job Title: Technical IT Engineer
Salary: £23,000 - £28,000 (DOE)
Location: Sheffield, S8
Hours: 9:00 - 5:30 (Flexible Working & Flexi time can be requested after probation)
Are you bored of your current day-to-day in IT?
Are you finding you're quoting Ron from IT Crowd? “Hello, IT. Have you tried turning it off and on again?”
Are you fed up with a dingy basement office with an airplane sized window of natural light?
Read on… this could be the role you’re dreaming of.
All joking aside, Verus Recruitment has a great opportunity for a support engineer at a 2nd/3rd line capacity. It’s all about the person! Our client put their culture and reputation and the pinnacle of everything they do, they win multiple awards for it. It’s no wonder people join their team and love every second. They provide a supportive and empowering environment in a brand spanking new office full of natural light and a pool table!
Secondly, they’re all about development. They want to promote from within and keep their staff happy. You’ll get 2 hours p/w to work towards whatever you like, whether that be an Azure certification, a CCNA, or just to research that interesting topic that’s been bugging you in recent calls.
I get it, where are the bullet points!
What’s in it for you?
The chance to develop your skills with high quality internal and external training and Microsoft certification opportunities (with exams paid for)
Starting holiday allowance of 21 days (plus Bank Holidays), this will increment after 2 years increasing by 1 day per year to the maximum of 34 including bank holiday.
Westfield Health plan available after one year’s continuous employment.
A great company culture and fun working atmosphere with monthly team meetings, team building away-days and regular staff socials (which sometimes see the appearance of the Beer Trolley).
2 hours within the working week away from your day-to-day work to spend time on important but not urgent tasks, which could include training and professional development.
Excellent newly refurbished offices in a great location, easily accessible from the city centre with superb amenities and plenty of free parking.
Opportunities to attend relevant events and support local charities.
Fruit, fresh coffee, and basic food and refreshment supplies free to all staff every day.
Flexible working environment and autonomy of your desk with an appreciation and onus that you know your clients best.
Managing technical requests, prioritising, and dealing with them effectively.
Conducting site visits.
Monitoring, maintaining and remotely supporting clients’ systems.
Fixing issues swiftly whilst causing minimum disruption to your clients.
Working to targets, meeting, and exceeding service level agreements.
Building long lasting and trusting relationships with your clients.
Planning and implementing ongoing projects, alongside the installation and project team.
Proactively identifying opportunities to improve your clients’ IT systems, specifying the appropriate technologies, and giving our solutions team the necessary information to quote for the client.
Ensuring that all documentation on client systems and any work carried out on them is accurate and up to date.
Providing a superb service and making sure the clients appreciate us as a partner in their business.
Strong organisational and prioritisation skills to be able to manage the workloads and demands.
What about you?
Working to values and culture: Culture is imperative, they have values which they think matter more than anything else and help deliver a continually outstanding customer experience. These are: communication, excellence, responsibility, passion, and innovation.
Aim to listen & understand, set high standards, take ownership, have a positive can-do attitude, spot arising or potential issues, make suggestions & implement changes.
Having passions other than IT are important to us as we ourselves have a plethora of interests which make it an exciting place to work.
They are really a family who work as a team and support one another daily.
Of course, we need you to have technical experience too, you should have good knowledge of advanced desktop skills, such as the editing the registry, local policies.
You should have some server support experience, for example a good understanding of NTFS file permissions.
You should also be able to support networks including NAT and VLANs.
You will need to understand and be familiar with virtualisation, DNS, DHCP, TCP/IP, GPO,
Be able to support and troubleshoot Active Directory, including profiles and security groups.
An understanding of Microsoft Azure Infrastructure and other Azure services would be useful