Please check your email .
2nd Line Support Analyst (Remote working)
Up to £28,000 P.A (DOE)
Full Time, Permanent
Excellent Career Prospects!
Our award-winning client is a Leading IT provider based near Huntingdon who has supported thousands of clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.
This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company.
The position will involve IT support to their bank of customers whilst also assisting with the onboarding of new clients. You will provide day to day, front end support to investigate, diagnose, and resolve 1st and 2nd line incidents.
What's involved for the 2nd Line Support Analyst
Provide 2nd line I.T support to clients
Answer calls and raise comprehensive support tickets
Guide and support 1st line analysts when necessary
Escalate incidents to 3rd line if required
Maintain a high level of customer service and support
Advise on infrastructure problems and provide network solutions
Take ownership of problems and be proactive
Log calls onto the tracking system
Ensure faults are diagnosed and dealt with in agreed SLA'sWhat you'll need…
Knowledge of Microsoft Windows
Office 365 administration
Windows Server, Windows Desktop, Microsoft Exchange & Active Directory
Understanding of networking principles - DNS, DHCP, TCP/IP, WAN, LAN, WLAN
Knowledge of mobile phone devices and hardware such as printers, scanners etc.
Excellent telephone manner
Ability to communicate at technical and nontechnical levels
Customer service experienceBenefits for the 2nd Line Support Analyst include:
Highly competitive salary
Remote working with the requirement to report into the office just 2 days a month
Free onsite parking
Monday - Friday core hours
25 days + 8 bank holidays
Employee assistance and training programme
Should this 2nd Line Support Analyst position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.
Applications from outside the UK will not be considered.
3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.
We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical & Construction