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An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Southampton. This is a full-time, permanent role to start ASAP. The role is paying up to £26,600 per annum depending on experience, 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate must either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals
Supporting one of our clients based on the site in Southampton, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service
Primary role requirements:
Responsible for maintaining and promoting highest level of service to the client
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Responsible for Incident ticket handling, escalation, and problem diagnosis
Desktop / Laptop / VDI - build, configuration, and deployment to end users
Assist with software installation / deployment
Assist with Smarthphone deployments
Secondary role requirements:
Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
Hardware installation / upgrade / break fix for desktop, laptop, and server
Assisting with customer projects
Create and update procedural documentation
Basic telephony support and cable patching
Provide second line operational support across a variety of platforms.
Initial investigation and reporting of network failures.
Essential Skills and Qualifications:
Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
Knowledge of Microsoft Office 2010 onwards
Working knowledge of Active Directory - Users and Computers
Have an understanding of DNS, DHCP
Working knowledge of Cisco AnyConnect VPN
RSA Secure Login administration
Proven and demonstrable software and hardware troubleshooting skills
Knowledge of Microsoft SCCM and OS / Application deployment
Good written communication: concise and accurate call logging, documentation, and email correspondence
Able to work well as part of a team or independently
Desirable skills / qualifications:
ITIL Version 3/4 Foundation
CompTia A+ Certification
Microsoft Windows 7/10 training and certification
This is an excellent opportunity to join the company and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
They offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant