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IT Support Engineer (1st Line Support)
Salary: Up to £25k (Depending on relevant skills and experience) plus an attractive package!
Location: Poole, Dorset (Hybrid)
Connect-IT Recruitment is exclusively partnered with a vibrant and growing technology company that delivers a software suite used by customers across the globe, from the United States to New Zealand, with users on all five continents.
Due to sustained growth, my client is looking to expand their web development team by adding an IT Support Engineer to be part of their growing team.
* Offering 1st line Customer Service and Support via the help desk and phone.
* Investigating and troubleshooting issues.
* Communicate with the Support Team Manager and escalate any required matters.
* Support the Project Management team with hardware and database set-up.
* Support the Development Team with information gathering on bugs.
* Training customers on the use of the software and hardware.
* Creating and updating online knowledge base articles.
* Customer service skills
* A desire to solve problems
* Ability to work under pressure and be a strong team player
* Excellent communication skills
* A background or interest in computer operating systems, hardware and software
* Ability to work to agreed SLA response times
* Has analytical thinking skills
This a fantastic opportunity to join a growing and fast-moving business; if you are interested and would like to know more, apply now