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Love people management?
Then this is the role for you. We have an opportunity for an IT Support Team Lead to join us here at to oversee a team of 8 junior engineers.
Your role will be to ensure the team have the tools and processes in place to delivery top-quality and efficient customer service. As a people manager, you will be able to work with your team through motivating, rewarding, coaching, training and problem-solving.
You will also help create processes and procedures that allow the organisation to operate smoothly in line with ITIL best practice.
This is an excellent opportunity to harness your people management skills into leading this team through the next exciting phase of organisational growth.
For this role, the right candidate will have:
Past professional experience in coaching, leading, or managing people / teams
Past Support experience - this can be within any technology domain (this team will primarily work with Voice technology)
A good grounding in the ITIL framework / best practice
Outstanding interpersonal skills: the right candidate will thrive leading, coaching and managing people to develop themselvesBenefits
Base salary of £28,000 - £32,000 per year.
This role is based full-time onsite at our office in Cardiff.
Hit the apply button to easily share your details with us and we promise to respond quickly