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As an Applications Support Analyst, you will play a key role in helping the IT services team deliver a high-quality Windows desktop and application experience for end users. Your work will help to ensure a secure, up-to-date, and stable desktop environment that performs seamlessly and meets the requirements of the company's business goals.
Michael Page are partnered with a global reputable law firm.
In your first few weeks in this Applications Support Analyst role, you can expect to:
Highly professional individual who can thrive in a challenging and demanding working environment. The role holder will play a key role in helping users engage better with existing and new technology.
Can demonstrate a strong interest and understanding of Microsoft products and business applications. Has good knowledge of future product development and roadmaps, preferably in legal or professional technology services.
Shows confidence in communicating at all levels with the ability to quickly develop strong working relationships for effective collaboration.
Experience working as part of a dynamic project team with representation from IT and business stakeholders.
Highly developed written communication skills and capable of producing detailed and user- friendly documentation for a variety of different audiences.Legal industry or professional services experience would be an advantage. · Good teamwork, organisational and time management skills
Ability to communicate effectively both within the team and with people across the business, demonstrating a collaborative, proactive approach.
Excellent attention to detailProfile
To succeed in the role, you will need to be a highly professional individual who can thrive in a challenging and demanding working environment. You will also need the following:
Office 365 services and Windows 10
Software and operating system configuration and deployment
Line of business applications, ideally within professional services or legal sectors
Group policy management
Software Centre Configuration Manager (SCCM)
Endpoint ManagerWorking knowledge and third-line support experience of the following is desirable.
Office Add-Ins for Office 365
Desktop and mobile legal applications including time recording, digital dictation, document production/management and workflow servicesJob Offer
In return for your knowledge and expertise, you will receive a salary of £35-£40,000 and a great benefits package