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Our client, a leader in the fresh food sector, are currently looking to recruit for a Service Desk Analyst to join their team on a permanent basis. The Service Desk Analyst will be tasked with providing 1st and 2nd support for a range of end users.
The Service Desk Analyst will be supporting a Microsoft Technology stack; Office 365, Windows and utilizing Activity Directory.
Key Responsibilities for the Service Desk Analyst
Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email, text, chat and video.
Recording events, issues, and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
Troubleshooting hardware including servers, desktops, laptops and network equipment.
Will also be supporting bespoke in-house systems training provided
On-site visits time-to-time to diagnose issues beyond the point of remote support.Technologies for the Service Desk Analyst:
PC and Laptop imaging
Helpdesk / Welcome desk
Installations, move and changes
1st / 2nd line support roles
Supporting Microsoft Windows 10
Administrating Microsoft Active Directory
Supporting Microsoft 365 Applications If this role is of interest, please apply for additional information