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Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business.
The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager
Receiving calls from internal users
1st line support
Creating and Resolving tickets on the helpdesk system
Remote resolution of issues
Order equipment and look after stock levels
Responding to service requests by email and telephone
Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices
Basic IT knowledge is an advantage, this can be self-taught
You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT.
There is a genuine career path with this business for the right candidate.
The working hours are Monday to Friday office hours between 7am & 5pm
Please click apply or call Hannah-Laura at Pertemps Derby on (phone number removed)