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Temp to Perm, Weekly Pay, Monday to Friday, Modern Office, Competitive salary
Wise Employment are recruiting for an IT Service Desk Technician to join one of our established clients in Plymouth.
Working as part of a busy Incident team, you will provide professional, timely and courteous support for end users by resolving computer software/hardware problems.
Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.
Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
Provision of Technical support on Beanstore Till system and all related hardware, software, and data networks.
Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment.
Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.
Ability to assess technical errors and determine a resolution process around till peripherals, i.e.: Till Printers, Scanners, PEDs.
Follow-up on issue resolution via communication with front end customers
Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required.
1+ year working in an IT support provision.
Previous experience working in a customer facing role.
Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
Good understanding of overall technology concepts and terminology.
Demonstrable analytical approach to problem solving.
Excellent written and verbal communicative skills.
This is a temporary to permanent opportunity with a competitive rate of pay. Hours of work are Monday to Friday 08.45 – 17.30
In return, this role will offer the opportunity to work in a modern office, onsite parking and company discount, weekly pay and online payslips
If you are looking for an exciting challenge and feel you meet the above requirements then please send us your CV to or call us on (phone number removed)
We look forward to hearing from you today