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We are delighted to be working with a Peterborough based software company. They are recruiting for a Technical Support Analyst to join their team on a full time, permanent basis.
Key responsibilities will include:
* Provide tech support to customers and clients
* Resolve issues via phone and email
* Diagnose problems through recreating environments
* Log reported issues correctly
* Provide customer support in a professional manner
* Escalate issues when required
The successful candidate will have:
* Experience in similar role
* Understanding of server administration
* Knowledge of networking
* Driven interest in IT
* Excellent customer service skills
* Full UK driving licence
If this role looks like your next challenge, please contact Sam ASAP or apply via this advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions