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Job: 2nd Line IT Support Engineer
Salary: £22,000 - £24,000 p.a
Location: Chapeltown, Sheffield.
Verus is proud to be working with a prominent South Yorkshire-based IT managed service provider, and we are looking to talk with experienced 2nd Line Support Engineers who wish to join their fantastic team.
You will have the crucial role of dealing with escalated issues from the 1st line team, including providing help and support to the 1st line technicians to help them reach the first-time fix target.
You will provide feedback and assist the team manager to ensure your individual and team’s targets are achieved.
As a result of the business's continued expansion, my client is in the process of relocating to new offices based between Sheffield city centre and Meadowhall. But in the short term, you will be based at their current location, which is situated in Dinnington.
Being the first point of contact and triage for IT incidents from their growing customer base.
Providing 2nd line remote IT support via telephone or email.
Assisting with escalations.
Dealing with and logging desktop support issues, basic server and networking issues.
On occasion, and as the role progresses, support customers on-site.
Logging and reporting calls appropriately.
Being professional at all times, whilst making customers feel comfortable and supported.
Working towards targets and timescales. About You:
Possess excellent communication and listening skills.
Excellent telephone manner.
Must have experience in a 2nd line IT service desk or helpdesk role or be experienced enough to make the step up.
Be a team player.
Good analytical and troubleshooting skills.
Experience administering Office 365.
Experience supporting Windows Servers and Operating Systems.
Basic networking (DNS, DHCP).
Experience supporting Active Directory.
Have experience with ticketing systems/ remote support software. What’s in it for you?
Learning and development opportunities to progress your career.
Regularly salary reviews.
Quarterly social events.
A supporting and friendly team.
Opportunity to earn more by participating in the on-call out of hours rota.
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***
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