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Temporary IT Help Desk Advisor
We have a great opportunity for an IT Help Desk Advisor to work on a temporary basis,
to start asap, for 3 months. Based in Eastleigh. £12.17/hr +
To start asap for a period of 3 months
IT Help Desk Advisor
Pay Rate £12.17/hr +
Mon to Fri - 8am to 5pm - 4.30pm finish on Friday
Working fully on site
To provide an effective and efficient Service Desk support to all users. Resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources.
Proactively and re-actively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the organisation.
Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making.
Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.
Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.
Conduct periodic health checks on equipment and identify problem areas which may be resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.
Maintain an up-to-date knowledge of software packages in use throughout the organisation, in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy