We are looking for a Unified Communications Service Desk Engineer to join us at our well-established Telecommunications business, to help provide Broadband, VOIP, and Hardware support to our client base.

We are looking for someone who will provide effective communications assistance across all aspects of the business and provide support to all our clients.

Unified Communications Support Engineer

£28,000-£30,000 D.O.E

Stoke On Trent

Monday – Friday

Main Purpose of the Job:

As a communications engineer; you will be responsible for providing support and diagnosing/resolving technical communications issues. You would be supporting, provisioning and maintaining Broadband, and Communications Services/System based products, including, ADSL, FTTC, FTTP, Leased Lines, Routers, VPN, SIP Trunks, Number Porting, Hosted and On Prem Unified Communications Systems, plus general maintenance of all Comms related hardware and software.

       Main day to day duties:

Providing support

Provisioning and escalating orders

Fault finding and escalating faults to suppliers.

Providing a high level of customer service

Required knowledge/skills

Experience on one of the following systems: Gamma Horizon/Wildix/NEC/Hosted Voice Select.

Setting up and configuring VOIP systems

Excellent written and verbal communication skills.

Excellent time management

Fantastic customer service skills.

Ability to adapt and develop new technical skills.

If you would like to find out more about the role, please contact BETH on (phone number removed) or email (url removed)