Don’t miss this exciting opportunity for an experienced 2nd/3rd Line Helpdesk Engineer to join this thriving small business in Southampton.

2nd/3rd Line Helpdesk Engineer

Chilworth, Southampton, SO16

* Full UK driving licence is essential

* Full time, permanent

* £25,000 - £35,000 depending on experience

Please Note: Applicants must be authorised to work in the UK

Do you have experience working with IT on an internal helpdesk? Are you looking for a varied role within a growing I.T business? If so, this could be the role for you…

Our client’s purpose is to combine good old-fashioned customer service with modern-day tech support. They firmly believe they are more than just an outsourced service, so they make it their mission to become an integral and valued extension to every business they work with.

It is incredibly important to our client that their 2nd /3rd line Helpdesk Engineers share their company values. They will be friendly, well presented and comfortable working in a fast-moving help desk environment. They need people who obsess over finding the right solutions to customer IT issues.

Key responsibilities:

* To take ownership of customer tickets, gaining a full understanding of the issue, troubleshooting and seeing the job right through to successful resolution

* Adopting a going above and beyond to make customers feel valued, reassured and supported throughout their experience with us

* To liaise with the Operations Manager in relation to monitoring incoming tickets and helpdesk enquiries; categorising and prioritising them in accordance with urgency and importance

* Troubleshoot system and network problems, diagnosing and solving hardware or software faults swiftly, proactively seeking advice from colleagues wherever needed

* To communicate effectively with customers, avoiding jargon, operating with a sense of urgency, showing empathy and keeping them informed of the progress

* Onsite visits to implement projects, install new hardware or to provide training on new technologies

Required experience for the role

* Ability to work on own initiative within a team

* Good communication skills

* Ability to delegate and escalate

* Ability to problem solve in a logical manner

* Efficient, well organised, providing accurate recording

* Full UK driving licence

Demonstrable experience of the following technologies will be an advantage:

* 2 years’ hands on experience with Microsoft 365 and Azure technologies (Exchange admin, OneDrive, SharePoint, Conditional Access policies & Intune)

* Modern workplace deployments with Microsoft 365 services

* 2 years’ hands on experience with Microsoft server technologies (Server 2016 & 2019, Active Directory, Group Policies, DHCP & DNS

* Experience of setting up Windows operating systems

* Familiarity with a wide range IT systems, including network devices (switches, routers, wireless access points), workstations and associated operating systems

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience includes IT, IT Support, Network Engineer, Information Technology, IT Support Engineer, Helpdesk, IT Helpdesk