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We are looking for a 2nd Line Support Engineer to work on a permanent in Wigan.
Salary is c£24-27,000 per annum plus holidays and pension
The 2nd Line Support Engineer role will involve;
Delivering outstanding customer service to their clients
Ensuring that service tickets are logged, managed and resolved in line with KPIs and that clients are communicated to professionally at all times.
Confidently fully manage projects from start to complete.
You will need to demonstrate strong communication skills with clients, colleagues and senior members of the team. Where required, you'll need to escalate technical issues to relevant teams and liaise with others to ensure that issues are resolved.
Respond to incoming tickets from the busy IT Service function.
Telephone, email and self-service management of logged tickets.
Prioritise tickets logged according to impact and urgency within the business.
Escalate Major Incidents as required to relevant persons
Communicate efficiently with end users to confirm the status and resolution of their tickets.Skills/Experience required:
Previous experience in a 1st/2nd Line Support role, MSP experience is desirable.
Knowledge of Windows Operating Systems and Servers
AWS / Azure experience
An understanding of Networking
Excellent communication skills and a desire to help customers.
If the 2nd Line Support Engineer could be of interest please call Rebecca at GPW or press APPLY NOW